Returns & Exchanges

At Lupi, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all items in their original, unused condition. Our streamlined process ensures that if a product doesn't meet your expectations, you can exchange it or receive a full refund with ease.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original state.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, your refund or exchange will be processed within 5 to 7 business days to your original payment method.